wuzzuf.com
Job Description :
Prepare an action plan from A to Z.Managing and directing teamwork and ensuring the implementation of the work plan.Distribute the work correctly to the teamwork.Handle contracting with hotels.Following up & updating hotel rates on online systems.Complete research and/or training necessary to thoroughly understand the client’s requirements for any tours in Egypt or other cities that may be assigned from time to another depending on the company strategy & requirements.Handle holiday packages for groups and individuals.Preparing quotations and itineraries.Evaluating customer holidays, issuing appropriate feedback forms, and assuring client satisfaction.Collect regular customer feedback, evaluate them, and take necessary actions if the services are not offered as per the expectations of the customers.Handle any unexpected situation that might arise in such a manner that the goodwill of the services offered is maintained.Take feedback from the customer and present it to individuals or the entire team direct.Develop and adhere to a quality monitoring schedule for assigned tasks to the employees.Develop tactics and action plans to drive schedule adherence. Conducts Client audits and calibrations to ensure accuracy.Help maintain documentation on all agent tools, ensuring that all internal tools and processes are documented with current requirements.Improve individual client feedback forms as needed and maintain accurate quality control activity records.Develop and implement new plans when needed.Prepare regular reports explaining and analyzing the work status quo and using market research information to guide decisions.
Job Requirements :
14+ years experience in tourismPreferably a resident of Maadi, Cairo or nearbyThe ability to work remotelyExcellent communications skillsExcellent Knowledge of Key Suppliers worldwide (Travel agents/Hotels/Booking systems)Easily and quickly identify and resolve problems.Ability to negotiate with suppliers for the best dealsExcellent communication and presentation capabilitiesGCC Experience is a plus