wuzzuf.com
Job Description :
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.Jumeirah Beach Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience.About the Role:An opportunity has arisen for The Club Manager to join the Rooms Division at Jumeirah Beach Hotel. The main responsibilities are:Ensures that all activities adhere to and support the Jumeirah International Quality Management System.To maintain and achieve a high C.S.I (Customer Satisfaction Index) Score for the department.Maintain the Hygiene standards in the department and action any variances mentioned by the hygiene department. Conduct Staff appraisals annually and quarterly.Requires to set a high example at all times in regards to punctuality, appearance, courtesy, performance, attitude, team work, guest and staff relations, observance of company’s rules and regulations, loyalty to management and inter-departmental co-operation.To supervise the day-to-day operation of the Premium Leisure Club Lounge to ensure high standards of service and guest care at all timesTo use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation.To be constantly proactive in anticipating guest needs & requirements and to demonstrate a high & consistent level of service at all times.To carry out duties of Premium Leisure Club Guest Services Executives as required.To motivate, lead and ensure the continuous improvement of the team to achieve the company’s vision and goals.To carry out and supervise regular departmental training and cross training of staff members from other hotel departments.To meet and carry out training records/summary within the department as required by the group. To maintain and distribute the staff attendance summary sheet.Reply to guest letters and queries.Respond to internal and external guest complaints in a professional manor.To carry out Duty Manager coverage as and when required. About you:The ideal candidate for this position will have the following experience and qualifications: Proficient in spoken and written business English.Competent in Microsoft Office applications.Effective communication skills with all levels of colleagues and management at all levels. Multilingual with proficiency in at least one additional language. Minimum of 2 years’ experience in an Assistant Manager role in other 5-start properties.Proven track record of managing teams consisting of more than 20 colleagues. About Benefits:We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.