Posted 3 months ago
خد خطوة إيجابية لحياتك المهنية
Technical Support Engineer
Position Details
Location
6th of October, Giza, Egypt Egypt
Posted Date
August 13, 2025
Employment Type
Engineering - Mechanical/Electrical
متوسط الراتب
خطأ: تعذر الحصول على معلومات الراتب من Gemini API
Job Description
El Abd Group -
Company: El Abd Group –
WebSite: 6th of October, Giza, Egypt
Job Description:**Option:**
Provide technical assistance, encompassing both remote and on-site support, for home appliances to customers and internal personnel. This includes diagnosing and resolving hardware and software malfunctions, meticulously documenting all interactions and resolutions within the designated ticketing system, and collaborating with product development and engineering teams to address intricate technical challenges. Furthermore, the role necessitates educating customers on appliance operation and maintenance, conducting root cause analyses to mitigate recurring issues, aiding in the installation and testing of new appliances, preparing technical reports to enhance product quality and customer satisfaction, and maintaining a comprehensive understanding of advancements in the home appliance sector.
Skills:
- Bachelor’s degree in Engineering, Information Technology, or a related technical field.
- male
- 3-9 years of experience in technical support, preferably within the home appliances or electronics industry.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent communication and interpersonal skills for effective customer interaction.
- Proficiency in using diagnostic tools and support software.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills with attention to detail and accuracy.
- Willingness to provide on-site support and travel as needed.
- Customer-focused mindset with a commitment to delivering high-quality service.
- very good English
نصائح تهمك
- جهز CV حديث قبل التقديم
- تأكد من تحديث معلومات التواصل في سيرتك الذاتية
- اقرأ وصف الوظيفة بعناية قبل التقديم
- جهز رسالة تغطية مخصصة للوظيفة
- تأكد من صحة جميع المعلومات في طلبك
- احفظ نسخة من طلب التقديم
- تابع بريدك الإلكتروني بانتظام
- جهز نفسك للمقابلة الشخصية مسبقاً