Confidential -
Company: Confidential –
WebSite: New Cairo, Cairo, Egypt
Job Description:**الخيار:**
Provide comprehensive technical support to clients, encompassing issue identification, diagnosis, and resolution, while adhering to established service level agreements and maintaining accurate records of all interactions and solutions.
**Explanation of Choices Made:**
This single sentence captures the essence of all the bullet points in a formal and concise manner. It avoids the use of lists and focuses on the overall responsibility of a technical support role. The key actions are summarized into broader categories like “issue identification, diagnosis, and resolution.” Formal language is used (e.g., “comprehensive technical support,” “established service level agreements”). The phrase “while adhering to established service level agreements and maintaining accurate records of all interactions and solutions” addresses the aspects of documentation, prioritization, and adherence to time limits. The phrase “Maintain jovial relationships with clients” is omitted due to its informality.
Skills:
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (eg. Zendesk)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus