Software House Solution -
Company: Software House Solution –
WebSite: Heliopolis, Cairo, Egypt
Job Description:
- Provide expert technical support and consultancy to clients, ensuring timely resolution of software-related issues.
- Analyze, diagnose, and troubleshoot technical problems related to accounting software and IT systems.
- Collaborate with internal teams to escalate and resolve complex technical challenges.
- Conduct client training sessions and workshops to enhance user proficiency with software solutions.
- Document technical issues, solutions, and best practices for future reference and knowledge sharing.
- Assist in software implementation, configuration, and integration based on client requirements.
- Maintain regular communication with clients to ensure satisfaction and gather feedback for continuous improvement.
- Participate in product testing and quality assurance to identify and address potential issues.
- Stay updated on the latest software updates, features, and industry trends to provide informed support.
- Contribute to the development of support materials, FAQs, and user guides.
Skills: