Tech Support Engineer (L1-L2)

We’re looking for a hands-on IT support specialist to keep our team running smoothly — from onboarding new hires to resolving day-to-day technical issues. If you enjoy helping people, working with hardware, and bringing order to a fast-paced IT environment, this role is for you.

What you’ll be doing

• Receive, triage, and resolve tickets via the help desk system in line with SLA and priority guidelines.
• Diagnose and fix hardware and software issues on laptops and peripherals.
• Prepare workstations for new employees — device setup, account provisioning, and corporate software installation.
• Maintain asset records and document solutions in the knowledge base.
• Communicate with users in English, both written and verbal.
• Escalate complex incidents to L3 with thorough documentation when needed.

What We Offer

• Opportunity to work on large-scale, impactful projects
• Clear career growth path within a team with 27+ years of experience
• Professional, friendly, and supportive team environment
• EST time zone schedule with paid overtime when applicable (up to 12 hours per shift)
• Modern office in the Smart Village district.
• Flexible and transparent compensation review system
• Overtime compensation options
• Private medical insurance after completing the probation period
• Payments in USD