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Company Name : Yanbu Aramco Sinopec Refining Company (YASREF)

Support Services Representative

bayt.com

Job Description

  • General Description:

Provide with proficient support and execution in terms of  process orders, modifications, and escalate complaints across a number of communication channels as well as in support service programs, policy, processes and systems in full compliance with YASREF strategies and operational priorities (profit, safety, reliability, and environmental requirements).

  • Roles and Responsibilities:
  • Assist in planning and close follow-up of the essential core support services activities , including but not limited to facility and community in addition to Office Services and general services such as Travel, Transportation as well as the catering services.
  • Perform the assigned services activities in full compliance with the company management system in aspect of the required formalities, approval workflow and execution time frame.
  • Providing feedback on the efficiency of the customer service process.
  • Effective Managing a team of junior customer service representatives.
  • Achieve an outstanding level of customer satisfaction via providing with valuable service support
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