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Company Name : Confidential Company Kuwait

Supervisor Patient Experience

bayt.com

Job Description

  • Prepare and deliver presentations/training sessions to a variety of audiences, in relation to complaints and methods to gain Customer and Service Provider feedback.
  • Use findings from analysis of trends in complaints to mentor healthcare professionals and departments to develop appropriate service action plans and utilize performance measurement to improve patient/customer outcomes.
  • Consult, collaborate, and cooperate with colleagues, peers, supervisors, and other health care providers in a professional manner to improve the quality, effectiveness and efficiency of patient care.
  • Educate healthcare professionals and employees on the varied ways to humanize a patient’s experience based on feedback from individual patients and their families.
  • Coach and delivers training for all staff and physicians on how to improve the patient experience
  • Provide consultation on the development of new and revision of existing policies with the view of the patient and family experience
  • Organize and facilitate meetings with complainants and relevant staff in order to facilitate resolution of concerns or complaint.
  • Prepare patient experience reports to influence practices aimed at improving the overall patient experience
  • Perform other duties related to the job as assigned by the Direct Manager.
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