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Company Name : Yusuf Bin Ahmed Kanoo Group Of Companies - Saudi Arabia

Supervisor – Offshore Communications Hub

bayt.com

Job Description

  • Main Responsible for effectively and efficiently managing Communication Center in order to provide 24/7 contact point for Kanoo Shipping and Offshore stakeholders
  • Ensure all stakeholder’s incoming messages are acknowledged and attended if urgent action is required or appropriately forwarded to the concerned persons as per procedure
  • Ensure all after office hours requirements from customers are complied where possible by direct attendance or immediate coordination with the concerned staff / parties when necessary
  • Ensure accurate information is provided on a timely manner as required by stakeholders
  • Responsible for ensuring effective implementation / compliance of Management Requirements as per Kanoo Shipping Operational / Quality / HSSE Procedures and Policies
  • Monitor suppliers to ensure Kanoo Shipping Operational / Quality / HSSE / Accounting requirements are always strictly complied
  • Ensure complaints, procedure and safety related issues are reported to Operations Manager, investigated and required appropriate corrective actions implemented
  • Ensure Communication Officers opens / updates KPI / Simply5 call file accurately and on a timely basis as per procedure
  • Supervise and provide guidance to Hub Communication Officers to ensure top performance of responsibilities and achieve customer requirements
  • Ensure Communication Officers monitor suppliers to ensure Kanoo Shipping Operational / Quality / HSSE / Accounting requirements are always strictly complied
  • Responsible for ensuring the compliance of Communication Officers to the Cash to Master handling and security procedures
  • Responsible for ensuring the effective compliance of Communication Officers to the Emergency Response procedures in cases of emergencies
  • Ensure Offshore Procedure cover functions to Port Operations Supervisors are properly handled and carried out
  • Ensure Communication Officers are capable of providing accurate and timely assistance to Kanoo Shipping staff in the field / after office hours when necessary
  • Carry out Communication Officer duties as per schedule / instructions provided by Operations Manager
  • Ensure documents are properly filed on records as per procedure / instructions from Operations Manager
  • Carry our regular meetings with Hub Communication Center staff and formulate improvement initiatives / corrective actions to issues encountered and submit to Operations Manager the Minutes of the Meeting on a weekly basis
  • Acting as Fire Marshal to Shipping – RTN area as per training provided
  • Responsible for improvement of performance in carrying out responsibilities to achieve customer requirements
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