bayt.com
Job Description
- Main Responsible for effectively and efficiently managing Communication Center in order to provide 24/7 contact point for Kanoo Shipping and Offshore stakeholders
- Ensure all stakeholder’s incoming messages are acknowledged and attended if urgent action is required or appropriately forwarded to the concerned persons as per procedure
- Ensure all after office hours requirements from customers are complied where possible by direct attendance or immediate coordination with the concerned staff / parties when necessary
- Ensure accurate information is provided on a timely manner as required by stakeholders
- Responsible for ensuring effective implementation / compliance of Management Requirements as per Kanoo Shipping Operational / Quality / HSSE Procedures and Policies
- Monitor suppliers to ensure Kanoo Shipping Operational / Quality / HSSE / Accounting requirements are always strictly complied
- Ensure complaints, procedure and safety related issues are reported to Operations Manager, investigated and required appropriate corrective actions implemented
- Ensure Communication Officers opens / updates KPI / Simply5 call file accurately and on a timely basis as per procedure
- Supervise and provide guidance to Hub Communication Officers to ensure top performance of responsibilities and achieve customer requirements
- Ensure Communication Officers monitor suppliers to ensure Kanoo Shipping Operational / Quality / HSSE / Accounting requirements are always strictly complied
- Responsible for ensuring the compliance of Communication Officers to the Cash to Master handling and security procedures
- Responsible for ensuring the effective compliance of Communication Officers to the Emergency Response procedures in cases of emergencies
- Ensure Offshore Procedure cover functions to Port Operations Supervisors are properly handled and carried out
- Ensure Communication Officers are capable of providing accurate and timely assistance to Kanoo Shipping staff in the field / after office hours when necessary
- Carry out Communication Officer duties as per schedule / instructions provided by Operations Manager
- Ensure documents are properly filed on records as per procedure / instructions from Operations Manager
- Carry our regular meetings with Hub Communication Center staff and formulate improvement initiatives / corrective actions to issues encountered and submit to Operations Manager the Minutes of the Meeting on a weekly basis
- Acting as Fire Marshal to Shipping – RTN area as per training provided
- Responsible for improvement of performance in carrying out responsibilities to achieve customer requirements
Skills
- Graduate / Bachelors’ Degree in relevant discipline
- Thorough knowledge in all kinds of shipping visa formalities and required hotel + transport arrangements + import and offshore vessel operations for all types of vessels
- Excellent in Communication
- Excellent in Planning
- Excellent in Management
- Excellent in speaking and writing in English language
- Proficient in Office software utilities (Outlook Excel, Word)