Sr. Officer – Key Account Customer Care

1- ROLE PURPOSE:

Fulfilling daily key account group Bupa Arabia insurance operation requests and queries received from the group secretary. Representing an excellent Bupa Arabia image by reflecting the organization values and objectives.

2- KEY TASKS:

– Adding and deleting employees and dependents to the group’s policy and printing the new cards.-

– Modifications to the memberships: Change class, re-print lost cards, change branch, update member Info (Name, Ids, DOB, Etc…), and replace card with updated information.

– CCHI data upload.

– Receive inquiries from the members regarding their membership.

– Online claim submission through Bupa Arabia Channels or submit the claim in-person in with the original documents to claim department in Bupa Arabia head offices. 

– Provide proper follow up for ongoing and pending inquiries.

– Check the Pre-Authorization status follow-up with Pre-Auth Team to provide the needed information for members.

– Receive, validate and submit the client’s complaints to the proper channels.

– Provide the clients with the product benefits and coverage information. Aligning with other internal department to reach excellent customer satisfaction by completing timely transactions and answer the client inquires.