Responsible for overall Operations & Performance management of respective perimeter
– Deliver Client/Partner Expectations
– Manage performance and service commitments.
– Manage risk.
– Implements governance
– Defines and puts in place an organizational structure to manage crises and ensure business continuity
– Put in place necessary mechanism to control cost & attrition
– Drive Optimization Exercise
– Drive / support Organization strategic initiatives
Expertise in capacity management
– Expertise in People management
– Expertise in Client management