ESLSCA University -
Company: ESLSCA University –
WebSite: Heliopolis, Cairo, Egypt
Job Description:**Purpose:**
The Student Services Officer serves as the primary liaison between students and the institution, managing all student services and coordinating student requests. This role is responsible for resolving issues and addressing complaints promptly, thereby upholding the institution’s professional image.
**Responsibilities:**
* Disseminates course schedules received from Academic Affairs to instructors for each semester/round.
* Uploads registration plans and class schedules to the institution’s information systems, portal, and campus displays.
* Communicates pertinent information to assigned student groups, including registration deadlines, semester start and end dates, schedules, reschedules, cancellations, and relevant announcements.
* Registers first-semester students according to their preferred campus and class selections.
* Registers continuing students, ensuring clearance of any outstanding academic or financial obligations at registration and final examination periods.
* Enters student attendance data into the portal based on daily reports from instructors.
* Monitors student attendance, issuing warnings for repeated absenteeism in accordance with the attendance/withdrawal policy.
* Provides support for online lectures and distributes recordings to students.
* Processes student requests within a three-day timeframe.
* Serves as the central point of contact for all student inquiries, requests, or complaints, coordinating with relevant departments to address them.
* Resolves student complaints effectively and efficiently.
* Coordinates the distribution of assignments, case studies, and projects between instructors and students via the online portal.
* Conducts plagiarism checks using designated software as requested by instructors.
* Reviews grade sheets and submits them to the Academic Department for necessary approvals.
* Develops course-specific analytics and reports.
* Maintains accurate class information across all relevant platforms.
* Performs other duties as assigned by the supervisor.
Skills:
- Bachelor Degree in Business Administration or any relevant field.
- 1 – 2 years of experience in Customer Services, Call Centers & Student Services.
- Experience in Educational Institutes is preferable.
- Accuracy and attention to details
- Excellent Communication Skills
- Excellent Customer support and handling Skills
- Excellent Problem Solving Skills
- Excellent level of English Language.
- Previous Knowledge with Learning Management systems is preferred.
- Good knowledge of all MS. Applications (Word, PowerPoint, Excel…)
- Five Days a week