Spa Manager at Cleopatra's Spa and Wellness

Management Duties:

·        Help maximize all revenue producing opportunities relating to Spa services, securing new and repeat business and establish a loyal clientele via your committed and dedicated staff.

·        Develop, supervise and support all staff, ensure policies and procedures are maintained and continually drive consistency in the delivery of service standards.

·        Prepare and issue department Rota’s on a weekly basis in line with business needs and requirements.

·         Recruit and dismiss after approval from the Health and Leisure Manager in accordance with company procedures.

·        Plan, co-ordinate and oversee all training and induction requirements. Conduct training courses for all employees as necessary.

·         Attend and chair, if necessary, staff meetings  – daily, weekly and monthly. 

·        Maintain client confidentiality and the highest degree of professional ethics at all times.

·        Show awareness of staff morale, and counsel where necessary. Record, report and always attempt to resolve grievances as quickly as possible. Trouble shoot and resolve any staff or customer related issues in a professional manner recording details and action taken. 

·        Maintain and control a secure and effective stock management system in line with business policy. 

·        Manage all customer complaints to ensure a timely resolution.

·        Generate ideas for an internal marketing and work with H&L Manager to advise on external PR & marketing activity requirements. 

·        Conduct performance appraisals as required, and oversee attendance sheets, and sick leave and holiday arrangements.

·        Comply with all local legislations in relation to the business.

·        Maintain and update equipment, product, service and standards as required.

·        Manage staff performance by means of 1:1 training, team and department meetings, and council where necessary.   

·        Demonstrate an understanding of and adhere to Spa rules and regulations, in particular all policies and procedures relating to employment contract and expectations, Hygiene, Health, Safety and Fire.  

·        Promote and encourage the sales of all spa services and retail.

·        Demonstrate awareness of competitors and what the industry is doing and develop new ways of working as and when necessary.   

Operational Duties:

·        Manage the efficient smooth running of day-to-day operations of the spa facilities and associated areas. 

·        Attend briefings with senior staff.

·        Maintain supervision of the opening, operating and closing procedures delegated to all Health and Leisure staff.

·        Ensure efficient and secure handling of sensitive information and cash passing through the spa and Health Club facility. 

·        Liaise and report to the Health and Leisure General Manager at all times for all operating criteria and staffing matters including the adherence to set policies and rules.

·        Respond to any changes in the department as dictated by the needs of the business. Co-operation to perform reasonable extended duties within the scope of the job as and when assigned, including redeployment to alternative departments/areas if required. . 

·        Ensure that all services comply with policies, philosophy and objectives of the spa.

·        Develop concept planning, menu of services, retailing, merchandising, marketing, membership sales and product development for the spa.

·        Maintain good working relationships with all your colleagues and other departments.

·        Maintain and update equipment, product, service and standards as required.

Financials:

·        Report daily achieved revenues and KPI’s. Review daily, weekly and monthly reports and authorize appropriate action. 

·        Review predetermined performance targets, P&L account, help develop staff to meet and exceed targets, maximizing revenue potential and minimizing costs.  

·        To achieve the desired budgeted revenues.

·        Responsible for the administration of goods, requisition inventories and cost effective wage structure of all departmental related materials and costs.

·        To help analyze business reports, identify areas of weakness, and develop a strategy with action.

·        Issue recommendations regarding the operating budget, planning and evaluations of financial performance, including reports on sales and operations with supporting statistical data.

·        Undertake any projects/high risk tasks requested by Manager.