Software/ Digital Solutions Engineer (Customer Facing) – Manager

Company: Eaton –

WebSite: Dubai, United Arab Emirates

Job Description:Eaton has maintained a prominent presence in the Middle East for four decades. In July, the company announced the construction of a new sustainable campus in Dubai, designed to consolidate commercial, manufacturing, and support functions, thereby facilitating future expansion.

**About Eaton**

Eaton is a power management company dedicated to providing energy-efficient solutions that enable customers to manage electrical, hydraulic, and mechanical power more effectively, safely, and sustainably. Committed to enhancing quality of life and environmental stewardship through power management technology and services, Eaton employs approximately 96,000 individuals and serves clients in over 175 countries.

**Position: Software/Digital Solutions Engineer – Customer Facing – Manager**

Eaton is seeking a Software/Digital Solutions Engineer – Customer Facing – Manager with proven expertise in leading the design, development, and testing of software applications. The successful candidate will customize solutions to meet specific client requirements and provide comprehensive technical support and training to both customers and sales teams. This role serves as a critical liaison between Eaton’s technical divisions and its clientele, ensuring the successful implementation of software solutions aligned with client objectives.

**Responsibilities:**

* Engage with clients to ascertain their technical needs and strategic goals.
* Conduct product demonstrations and presentations to showcase solution capabilities.
* Gather client feedback to inform product development and continuous improvement initiatives.
* Customize and configure software applications to meet unique client specifications.
* Review project specifications, develop solutions as per design, prepare compliance statements
* Leverage experience in designing system/solution architecture utilizing Automation products RTUs, Gateways, Protocol converters, and SCADA Software.
* Collaborate with software development and sales teams to create tailored solutions.
* Assist with product demonstrations and contribute to the development of technical proposals.
* Serve as the primary technical point of contact for customers, providing pre- and post-sales support and resolving complex technical issues.
* Manage the complete application development lifecycle, from initial conceptualization to final deployment.
* Collaborate with project managers to ensure projects are completed within established timelines and budgetary constraints.
* Provide technical guidance to prospective customers in collaboration with the sales team, including conducting feasibility studies, performing product demonstrations, and preparing technical proposals.
* Support and execute a regional business growth strategy for Brightlayer software/digital solutions to achieve or exceed growth targets limited to PMCC business.
* Develop technical collateral, case studies, and best practice documentation.
* Conduct product presentations and technical demonstrations for prospective clients.
* Collaborate with marketing teams to tailor campaigns for C&I, Transportation, O&G and utilities solutions.
* Maintain a current understanding of industry trends, competitor activities, and market conditions in the power monitoring and energy management sector.
* Develop and present customized proof-of-concept (PoC) implementations to demonstrate product capabilities to potential clients.

**Qualifications:**

* Bachelor’s Degree in Electrical Engineering, Electronics Engineering, Software Engineering, or equivalent experience in a related field.
* Minimum of seven years of experience leading software business.

**Skills:**

* In-depth knowledge of SCADA Automation solutions, RTUs, electrical power monitoring, and energy management solutions.
* Proven ability to build strong relationships, develop business plans, demonstrate strategic thinking, and exhibit leadership attributes.
* Experience supporting sales/presales teams technically.
* Demonstrated ability to work collaboratively with cross-functional teams.

**Living and Working in Dubai**

Dubai offers a dynamic and cosmopolitan environment characterized by modern architecture, a high standard of living, and a rich cultural heritage. Living and working in Dubai provides an exceptional quality of life, with access to world-class amenities, a secure environment, and a thriving expatriate community.

**Commitment to Equal Opportunity**

Eaton is committed to ensuring equal employment opportunities for all applicants and employees. Our recruitment processes are based on balanced selection criteria and adhere to all applicable laws and regulations regarding discrimination.

Eaton is an Equal Opportunity and Affirmative Action Employer. We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their Age, Colour, Disability, Marital Status, National Origin, Gender, Gender Identity, Genetic Information, Race or Racial Origin, Religion, Sexual Orientation or any other status protected or required by law.

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