Software Application Support Engineer

Job Summary

We are a software development company looking for a technical Application Support Engineer to support, deploy, and troubleshoot our software solutions at client environments.
This role is technical-focused and not a call center or customer service position.

Key Responsibilities: 

Deployment & Release Support

• Deploy and install software systems at client environments.
• Configure and deploy application services using Windows Server and its roles.
• Deploy and package web applications using IIS Web Server.
• Prepare, modify, and execute MSSQL database scripts during deployment.
• Support release deployment processes and provide technical deployment recommendations.
• Willingness to travel (short or long trips) outside Egypt when required.

Application & Production Support

• Investigate and resolve client technical issues within agreed SLAs.
• Troubleshoot environment-specific issues using Event Viewer and application logs.
• Identify missing application components and configuration issues.
• Investigate database-related issues using MSSQL and SQL queries.
• Review, own, and follow up on support tickets, escalating when needed.
• Reproduce reported client issues to support debugging and resolution.

Documentation & Training

• Maintain application support and technical documentation.
• Design and support application reports.
• Write administration, installation, and configuration guides.
• Train client staff on delivered systems.