bayt.com
Job Description
Responsibilities:
- Facilitate issue identification and analysis
- Investigate and resolve technical issues
- Track requests resolution
- Provide technical training
- Build relationships with customers
- Test products & software
- Develop and share knowledge
Skills
Qualifications:
- Experience in the industry is preferred
- Good interpersonal and verbal & written communication skills
- Strong continuous improvement mindset, strong leadership impact
- Experience with Salesforce.com and SharePoint
- Demonstrated experience with Knowledge Management & Call Center Management
- Good administration skills
- English advanced skills