amjaad Technology -
Company: amjaad Technology –
WebSite: Maadi, Cairo, Egypt
Job Description:
- Provide advanced technical support for Amjaad Technology’s smart metering and IoT solutions, ensuring timely resolution of complex customer issues.
- Serve as the primary escalation point for technical incidents, troubleshooting hardware, software, and network-related problems for utility management systems.
- Collaborate with product development and engineering teams to identify, document, and resolve recurring technical challenges.
- Deliver remote and onsite support to clients, including utility service providers, real estate developers, and smart city administrators.
- Develop and maintain comprehensive technical documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
- Conduct root cause analysis for critical incidents and implement preventive measures to minimize future disruptions.
- Train and mentor junior technical support staff, fostering a culture of continuous learning and technical excellence.
- Monitor system performance, proactively identifying potential issues and recommending enhancements to improve reliability and efficiency.
- Assist in the deployment and integration of new software releases, patches, and updates for smart metering platforms.
- Communicate effectively with clients, providing clear updates and ensuring high levels of customer satisfaction throughout the support process.
Skills: