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Company Name : Zak Solution

Senior Systems Engineer

Job Description

  • Act as the technical interface with customers in regards to any inquiries concerned with implementations and support.
  • Support, monitor or shadow engineer’s corrective maintenance visits ensuring it’s taken efficiently and timely meeting client satisfaction.
  • Lead/Support DataCenter engineers with installation activities, providing them guidance and ensuring that the implementation is up to the required standards and in accordance to the set milestones.
  • Remote / On-site support our customers based on the need and customer’s location.
  • Investigate and identify the root cause of incidents.
  • Escalate customer satisfaction problems to the Team Leader and Technical project manager whenever necessary.
  • Provide third level support to the technical DataCenter engineers.
  • Prepare and submits weekly and monthly progress report to the DataCenter team leader to clarify the current status and progress of assigned task.
  • Participate/Shadow in project planning for all the technical aspects related to the team.
  • Handle customers UATs.
  • Handle and manage down time activities and its procedures.
  • Provide technical training to new stuff and measure their capabilities.
  • Responsible for personal and engineers’ development to meet business requirements.
  • Prepare, compile and review the Project Technical. Documentations with the details of the installation for the as-built DOCs and submitting it to the team leader.
  • Supervise the enrichment of the knowledge base system.

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