Senior Operations Specialist

Position: Senior Operations Specialist

Contract Type: Full-time

Location: Cairo

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About Us

We are launching an innovative preventive home care and maintenance service in Cairo. Our mission is to deliver reliable, safe, and professional solutions to residential customers. We’re building a high-performing operations team to scale this product and set new market standards.

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About This Role

We’re seeking an experienced Operations Specialist to lead the operations team for this new product launch. You’ll own the complete operational framework—from team building and scheduling to quality assurance and continuous improvement. This is a hands-on leadership role where you’ll directly impact our product’s success and customer satisfaction.

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Key Responsibilities

Team Leadership & Development:

• Hire, train, and develop a team of 2-3 technicians

• Set and enforce quality and performance standards

• Evaluate individual performance and identify skill gaps

• Build a culture of excellence and accountability

Operations Scheduling & Coordination:

• Plan and schedule all field visits and customer appointments

• Manage resource allocation and team capacity

• Ensure on-time delivery and optimal route planning

• Balance demand with available resources

Quality Assurance & Customer Satisfaction:

• Oversee field work quality and compliance with standards

• Monitor customer satisfaction and resolve issues promptly

• Conduct spot checks and quality audits

• Document processes and maintain performance records

Materials & Tools Evaluation:

• Evaluate and test materials, equipment, and supplies

• Approve suppliers and validate product quality

• Recommend new tools and operational improvements

• Manage inventory and procurement coordination

Data Analysis & Reporting:

• Prepare daily, weekly, and monthly operational reports

• Track key performance metrics (visits, customer satisfaction, team productivity, revenue)

• Use Excel to analyze trends and forecast operational needs

• Present insights and recommendations to management

Process Improvement & Strategy:

• Identify bottlenecks and opportunities for operational efficiency

• Propose and implement process improvements

• Collaborate with senior management on scaling strategies

• Adapt operations as the product grows

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To Apply: Send your CV and a brief cover letter