First Abu Dhabi Bank (FAB) -
Company: First Abu Dhabi Bank (FAB) –
WebSite: Dubai, United Arab Emirates
Job Description:First Abu Dhabi Bank fosters an inclusive environment that values the diverse experiences, perspectives, ideas, and beliefs of all individuals. The bank leverages the collective knowledge of its employees, integrating international experience with in-depth cultural understanding and local proficiency. At FAB, employees benefit from team support and a strong relationship with their line manager, who delegates responsibility and acknowledges commendable performance. By embracing diverse viewpoints, fostering open communication, and respecting differing perspectives, FAB aims to strengthen collective success.
**Job Description:**
The incumbent is accountable for the accurate and timely processing of a specific subset of operations within a designated product or functional area. This includes ensuring cost-effectiveness and error-free delivery, while adhering to stringent risk management protocols and complying with all applicable bank and regulatory standards. The incumbent will contribute to the unit by:
* Ensuring the efficient and accurate processing of transactions in strict compliance with established policies and agreed-upon Service Level Agreements (SLAs).
* Mitigating operational risks for the bank by ensuring full compliance of all processed transactions with underlying customer or internal instructions.
* Maintaining adherence to internal procedures, policies, guidelines, and applicable local and international regulations.
* Performing monthly reconciliations and diligently following up on outstanding items.
* Executing all daily processing activities related to a specific product or sub-function within the Payment Center.
* Providing appropriate delivery and support functions to assist other departments.
* Ensuring meticulous record management (hard copy, soft copy, and scanned versions) and archival in accordance with established guidelines.
* Serving as a primary custodian of security items and customer records.
* Actively participating in various initiatives within the section, unit, and the bank as required.
* Undertaking any other activities falling within the scope of a Processor role.
* Providing periodic reports and management information to facilitate effective decision-making.
* Ensuring continuous adherence to external and regulatory guidelines, as well as applicable domestic and international norms.
* Upholding the highest standards of internal and external customer satisfaction.
**Policies, Systems, Processes & Procedures:**
* Adhere to all relevant departmental policies, processes, standard operating procedures (SOPs), and instructions to ensure consistent and controlled work execution.
* Demonstrate unwavering compliance with the organization’s values and ethics to support the establishment of a value-driven culture within the bank.
**Continuous Improvement:**
* Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices, considering global standards, productivity enhancement, and cost reduction.
**Reporting:**
* Assist in the preparation of timely and accurate statements and reports to meet departmental requirements, policies, and quality standards.
**Key Performance Indicators (KPIs):**
* Zero operational losses.
* Zero near misses/income leakage events.
* Target zero high-risk errors.
* Target zero complaints.
* Minimum 95% adherence to agreed-upon Turnaround Time (TAT) standards.
* Achieve a satisfaction score exceeding 90% in internal customer surveys.
* Zero unauthorized breaches in policy/regulatory requirements and SOPs.
* Satisfactory rating in all audits (INA/RMU/ORC).
* Nil breaches in housekeeping (reconciliations, tracers, DCFCL, etc.).
* NIL critical findings in regulatory/external/internal audits.
* Demonstrated generation of impactful Process Improvement (PI) proposals.
* Successful implementation of proposed PIs.
* Collaboration with the line manager to implement robust tools/processes for identifying and mitigating operational risks associated with the unit.
* Proactive pursuit of opportunities to enhance operational efficiencies while maintaining adequate monitoring.
* Ensuring adherence to excellent housekeeping standards at all times.
* Providing support across multiple desks and functions within the department.
**Qualifications:**
* Minimum Qualification: Bachelor’s degree.
* Minimum Experience: Three years of relevant experience in the banking sector, including at least two years in similar positions with progressively increasing managerial responsibilities within the payment function.
Skills: