Posted 4 days ago
يمكن الوظيفة دي هي المكان اللي هتثبت فيه نفسك
Senior Inbound Agent
Position Details
Location
Dokki, Giza, Egypt Egypt
Posted Date
February 1, 2026
Employment Type
Customer Service/Support
متوسط الراتب
Confidential
Job Description
Premium Card -
Company: Premium Card –
WebSite: Dokki, Giza, Egypt
Job Description:
- Handle incoming calls inquiries related to financial products, account information, and transactions.
- Provide accurate and timely responses to customer requests, ensuring a positive service experience.
- Identify customer needs and offer suitable financial solutions, products, or digital channels.
- Provide accurate information regarding financial products, promotions, and procedures.
- Ensure proper customer authentication and data privacy in all transactions.
- Adhere to all financial industry regulations (e.g., KYC, AML, data privacy).
- Follow call scripts and compliance guidelines during all interactions.
- Report potential fraud, suspicious activity, or breaches of compliance immediately.
- Ensure all customer interactions are recorded accurately in the CRM system.
- Meet or exceed KPIs including Average Handling Time (AHT( and Customer Satisfaction Score (CSAT).
- Contribute to achieving the team’s service level targets.
- Identify and recommend process improvements to enhance customer experience.
- Support and collaborate with the Inbound Supervisor and colleagues to meet unit performance goals
Skills:
نصائح تهمك
- جهز CV حديث قبل التقديم
- تأكد من تحديث معلومات التواصل في سيرتك الذاتية
- اقرأ وصف الوظيفة بعناية قبل التقديم
- جهز رسالة تغطية مخصصة للوظيفة
- تأكد من صحة جميع المعلومات في طلبك
- احفظ نسخة من طلب التقديم
- تابع بريدك الإلكتروني بانتظام
- جهز نفسك للمقابلة الشخصية مسبقاً