World Trip Deal -
Company: World Trip Deal –
WebSite: Downtown, Cairo, Egypt
Job Description:**Job Description**
**Company Overview**
World Trip Deal is a comprehensive online booking platform providing a full spectrum of travel services. These encompass cost-effective travel packages, local tourism information, hotel and flight bookings, premium lodging options, visa application assistance, and curated tourist activities. World Trip Deal is committed to delivering personalized and fulfilling travel experiences to all clients.
**Position: Customer Service Team Leader**
This is a full-time, on-site position for a Customer Service Team Leader based in Cairo, Egypt. The successful candidate will assume responsibility for the following:
* Oversight and active involvement in customer service and after-sales operations.
* Maintenance of consistently high standards of customer satisfaction.
* Management and supervision of contact center personnel.
* Leveraging analytical capabilities to optimize operational processes.
* Identification of team member training requirements as necessary.
* Contribution to the recruitment process for new team members.
* Supervision of training programs and nesting periods for new hires.
**Work Conditions**
* Schedule: Five (5) workdays per week, with two (2) days off.
* Location: Dokki, Giza.
Skills:
Qualifications
- English fluency is a must.
- Inbound and outbound call center team management experience is a must.
- Experience in the travel industry is a huge plus.
- Demonstrated ability to drive performance and meet KPIs.
- Excellent problem-solving abilities.
- Strong leadership and interpersonal skills.