World Trip Deal -
Company: World Trip Deal –
WebSite: Downtown, Cairo, Egypt
Job Description:**Option 1 (More General & Concise):**
**Job Description**
**Company Overview:**
World Trip Deal is a comprehensive online booking platform providing a wide range of travel services, including travel packages, local tourism information, flight and hotel reservations, luxury accommodations, visa processing, and tourist activities. World Trip Deal is committed to delivering unique and satisfactory travel experiences to its clientele.
**Position: Customer Service Team Leader**
This full-time, on-site position located in Cairo, Egypt, requires a Customer Service Team Leader to manage and optimize customer service and aftersales operations. Responsibilities include:
* Overseeing and ensuring superior customer satisfaction levels.
* Managing contact center personnel.
* Employing analytical techniques to enhance operational processes.
* Identifying and addressing team training requirements.
* Providing support in the recruitment of team members.
* Supervising training and nesting programs.
**Work Schedule:**
* Five days per week with two days off.
* Location: Dokki, Giza.
Skills:
Qualifications
- English fluency is a must.
- Inbound and outbound call center team management experience is a must.
- Experience in the travel industry is a huge plus.
- Demonstrated ability to drive performance and meet KPIs.
- Excellent problem-solving abilities.
- Strong leadership and interpersonal skills.