Sales Account Manager

Company:

Location: Al Ahmadi · Kuwait

Category: غير محدد

Job Description: Job description

The Sales Account Manager is responsible for driving revenue growth/business development, profitability and customer retention within the assigned territory or customer portfolio. The role focuses on developing new opportunities, managing key customer relationships and supporting sales of industrial, specialty, medical and food-grade gases through technical and commercial engagement. The position works closely with operations, technical teams, and senior sales leadership to deliver a consistent and high-quality customer experience.1.Territory & Account ManagementAchieve sales and profitability targets across assigned accounts and geographic areas.Develop annual and quarterly account plans with clear goals, pricing actions, and growth prioritiesManage day-to-day relationships with industrial, specialty, medical, and food-grade gas customersIdentify share-of-wallet opportunities and grow business within existing accounts2. Business Development & Pipeline GrowthIdentify, qualify, and convert new business opportunities across industrial, specialty, medical, and food-grade gas applications (packaging, MAP, beverage carbonation, freezing/chilling, etc.)Maintain strong pipeline coverage and update all sales activity, opportunities, and forecasts in CRM with high accuracyConduct regular customer visits, product demonstrations, and needs assessments to position the right solutionsTrack win/loss outcomes and collaborate with senior sales team members to improve conversion rates3. Technical & Application SupportProvide foundational technical support across industrial, specialty, medical, and food-grade gases (purity levels, certifications, supply modes).Support customer understanding of purity classes, food safety standards, COA/COC, and compliance with food-grade regulations (e.g., EIGA/ISO standards for food gases)Coordinate with Senior Sales Account Managers or Technical/R&D teams for advanced technical or application-specific requirementsCollect customer feedback to support product improvement and new application development4. Tendering & Commercial ProposalsPrepare and submit quotations, proposals, and commercial offers aligned with pricing guidelinesSupport complex tenders by gathering customer requirements, technical specifications, and pricing inputsEnsure adherence to approved pricing corridors, purity specifications, and commercial terms5. Customer Experience & RetentionConduct routine business reviews for key accounts and escalate issues when neededWork closely with Operations to ensure reliable product supply and OTIF delivery, including food-grade handling requirementsMonitor customer satisfaction and support actions to improve service and retention6. Collections & Credit ControlMonitor credit exposure and support timely collection of outstanding receivables.Address disputes, coordinate with finance teams, and support actions to improve DSO and overdue performance7. SHEQ & CompliancePromote safety, health, environmental, and quality standards, including food-grade compliance requirementsEnsure adherence to company policies, ethical selling practices, and relevant regulatory frameworks8. Collaboration & Sales EnablementAlign with Senior Sales Account Managers on segment strategies for industrial, specialty, medical, and food-grade gasesShare market insights on competitors, pricing, customer behavior, food-grade demand shifts, and regulatory updatesSupport marketing campaigns, product launches, and segment-specific promotions