Rooms Division Director

Company: IHG Hotels & Resorts –

WebSite: Riyadh, Saudi Arabia

Job Description:**Job Description**

**Summary**

This position is responsible for the overall management and operation of the rooms division in a large, luxury hotel or resort, ensuring the delivery of exceptional guest service, maximizing revenue, and maintaining operational efficiency. The role requires strong leadership, financial acumen, and a commitment to fostering a positive and productive work environment.

**Key Responsibilities:**

* **Team Leadership and Development:**
* Directly supervise and manage the activities of the front office and housekeeping teams, ensuring adequate staffing levels.
* Develop and mentor team members through coaching, feedback, and the establishment of performance and development goals.
* Recognize and reward exceptional performance.
* Implement training programs to ensure staff proficiency in hotel revenue goals and operational standards.
* Address human resources-related matters as needed.
* Cultivate a collaborative and positive work environment across departments.

* **Guest Relations:**
* Ensure prompt, professional, and personalized service to all guests.
* Actively engage with guests, solicit feedback, and resolve complaints effectively.
* Analyze guest satisfaction data and implement strategies for continuous improvement.
* Coordinate special arrangements and communicate pertinent information to relevant departments for VIP guests, groups, and other key clientele.
* Conduct routine inspections of the front office and public areas, addressing any deficiencies promptly.

* **Financial Management:**
* Oversee the night audit function and the preparation of daily financial reports.
* Prepare and submit statistical, performance, and forecast analyses and reports.
* Maintain procedures for the security of monies, credit and financial transactions, guest security, and inventory control.
* Utilize company systems and processes to maximize revenue generation.
* Develop and implement strategies to increase occupancy rates and average daily rate (ADR) through walk-ins and upselling.
* Achieve personal and team sales goals and optimize profitability.
* Contribute to the preparation of the departmental budget and financial plans, including the hotel marketing plan.

* **Business Development and Community Relations:**
* Cultivate and maintain strong relationships with key clients, vendors, and external contacts to drive revenue growth.
* Work closely with business leaders, local officials, and community groups to enhance the hotel’s visibility and reputation.
* Promote the hotel’s sustainability initiatives and leverage them for business opportunities.
* Serve as a central point of contact during emergencies and crises, maintaining relationships with local emergency personnel.
* Develop community outreach programs and foster team member involvement.
* Collaborate with advertising agencies, consulting firms, and vendors to maximize advertising effectiveness and ensure brand representation.
* Enhance the hotel’s and brand’s reputation within the local community, occasionally serving as a media representative.
* Identify opportunities for improvement in marketing activities and overall hotel sales performance, collaborating with other departments.

* **Operational Responsibilities:**
* Schedule conventions and business group activities, coordinating with other departments to fulfill agreed-upon services.
* Regularly audit financial transactions to ensure compliance with governmental regulations and data privacy requirements.
* Perform other duties as assigned, potentially serving as manager on duty.

**Qualifications:**

* Bachelor’s degree in Hotel Administration, Business Administration, or equivalent.
* Minimum of four years of experience in guest service/hotel operations, with at least two years in a management capacity.
* Proficiency in the local language(s).
* Additional language skills preferred.

**Core Competencies:**

* Demonstrates a genuine care for people and embodies the principles of True Hospitality:
* **True Attitude:** Caring, positive, and dedicated to building genuine connections.
* **True Confidence:** Possessing the knowledge and skills to excel in the role and instill trust.
* **True Listening:** Attentive to guest needs and preferences.
* **True Responsiveness:** Providing timely and caring service to fulfill guest requests.

**Benefits:**

We offer a competitive salary and comprehensive benefits package.

**To Apply:**

Interested candidates are encouraged to apply at www.careers.ihg.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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