- Follow up and analyzing the financials of the existing offers for both commercial and corporate clients.
- Revamp roaming website and update accordingly with latest offers and updates.
- Revamp and update the Welcome SMS and Offers SMS that are send to all customer base.
- Follow up with Marcom and CCR for promoting old and new offers through Social Media and websites.
- Conduct a market research assessment to check competitor and indirect competitor offers and benchmarking with Zain.
- Adding new destinations to existing retail zones, create new CP amendment, business case, updating SPS/Digital Team/welcome SMS, etc.
- Follow up on complaints with Call center Customer care and raise with technical teams related to offers.
- Checking Knowledge base to ensure the correct information is updated.
- Check Silent Roamers overall and check destinations and create new offers through Mobileum and follow up with Outbound.
- Come up with new ideas for new offers come up with feasibility of the offer, financials etc. for roaming team evaluation .
- Present new offer through SDG to officially check the feasibility of the concept with the concerned departments and amend accordingly.
- Create CP, Business Case, approvals, Marcom, Digital, SPS to create new content for the new package and follow up until launching the offer.
- Monitor the performance of the created offers and report revenue generation.
- Follow up with Citra for technical issues, complaints, opening of new IMSI and ranges.
- Follow Citra requirements to update Zain’s websites for customer transparency.
- Providing quarterly numbers to CITRA for traffic volumes, costs, financials.
What Do You Need to Qualify Qualifications: Bachelor’s Degree
Years of Experience: 0-3
- knowledge in Excel.
- knowledge in Presentation Skills.
- Knowledge of network services.
- Written & Oral communication and documentation skills.
- Advanced Knowledge of the devices market.
- Worked with Devices/Products.