Retail Collection Supervisor

. Manage team collection performance. 

. Develop and implement collection plans to improve rates.

 . Analyze customer payment behavior and identify negative trends.

 . Control the delinquency ratio within acceptable policy limits. 

. Assign tasks and customer accounts to team members.

. Train the collection team to enhance efficiency. 

. Ensure timely completion of team tasks and adherence to deadlines.

. Ensure compliant and high-quality customer interactions, including payment negotiations and settlements. 

. Manage feedback from external agencies regarding delinquent customers. 

. Track monthly collection targets for officers. 

. Achieve monthly collection goals.