Royal Maadi Hotel -
Company: Royal Maadi Hotel –
WebSite: Maadi, Cairo, Egypt
Job Description:
- Greet and welcome guests as they arrive at the hotel, ensuring a positive first impression.
- Handle guest check-in and check-out procedures efficiently and accurately.
- Respond to guest inquiries, requests, and complaints in a professional and courteous manner.
- Manage room reservations, cancellations, and modifications using the hotel’s booking system.
- Coordinate with housekeeping and maintenance teams to ensure guest needs are met promptly.
- Maintain a tidy and organized front desk area at all times.
- Process payments, issue invoices, and manage cash or credit transactions securely.
- Provide guests with information about hotel services, amenities, and local attractions.
- Ensure compliance with hotel policies, procedures, and security protocols.
- Assist in administrative tasks such as filing, data entry, and handling correspondence.
Skills: