Receptionist

JOB SUMMARY

• Serve as the front line for the team, greeting patients, collecting payments, verifying personal and billing information, and performing all clerical duties necessary to prepare patient visits
• Must be bright, cheery, welcoming and take pride in going the extra mile to exceed our patient’s expectations.
• The receptionist must be confident, respectful, positive and self-motivated in taking the initiative in making the team and patients the #1 priority. 
• Boost clinic reputation by building friendly, trusting relationships with patients

RESPONSIBILITIES

• Comply with all medical and clinic protocols and administrate services with the highest standards of care.
• Optimizes patient satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone with grace, even during peak demand.
• Keeps patient appointments on schedule by notifying provider of patients’ arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Inform patient about new services and discounts
• Update all database information’s required upon patient’s entry to exit 
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Process transactions (cash and credit cards) and issue receipts
• Marketing and selling products and treatments; exemplary closing efforts (Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
• Communicate with staff members to facilitate the coordination of work and patient schedules
• Work in collaboration with the clinic staff’s in order to ensure patients receive timely care.
• Performs other necessary duties as required to support the clinic and ensure patient flow.
• Ensure the confidentiality of data collected and stored is maintained.
• Handle and support the resolution of complaints in a timely and responsive manner, including the provision of an escalation pathway when needed
• Observe and lead the attendant to always be in the clinic 
• Act as the best Host to the patients.
• Ensure to maintain the quality and standards of the clinic
• Comply with the clinic’s policies, procedures and protocols
• Comply with Kuwait’s Ministry of Health laws and regulation