Reception Supervisor | Al Futtaim Automotive | Electric Mobility
Overview of the role:
To provide a supervisory management function for all service advisors. To lead the reception team ensuring efficient and professional manner is maintained. Act as a role model to demonstrate and promote standards expected by practising and creating the energy and the enthusiasm for excellent customer service
What you will do:
- Ensure that all Reception Hosts and Service Advisors provide a “customer centric” environment that is geared to the highest level of customer satisfaction and promotes our customer service values.
- Ensure the accurate flow of customer and vehicle information to ensure the vehicles are fixed right first time and are delivered based on the promised delivery time.
- Ensure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n’ span and safety that promotes a customer centric environment.
- Adhere to all departmental procedures.
- Ensure that all staff are friendly and compliant with dress codes.
- Conduct daily feedback and operational meetings to review daily expectation and deliverables.
- Answer phone calls in the most professional and efficient way.
- Ensure opening and shutdown procedures are in place.
- Prepare training plans and ensure all team receives training relevant to their jobs and responsibilities.
- Ensure continuous communication between the frontline and the production environment to avoid any delays and cost disputes.
- Ensure all staff adhere to Kaizen principles.
Required skills to be successful:
- Microsoft proficiency (MS Project, PowerPoint, Visio Excel and Word).
- Excellent verbal and analytical skills are required.
- Able to communicate in Arabic and English (both verbal and written).
- Task orientated
- Team player
About the team:
Working in a fast-paced and diverse environment.
What equips you for the role:
- Electric Vehicle background is highly preferred
- 5 years customer care
- Reception supervisor / manager expereince
- Service Advisor expereince