Posted 4 months ago
لو بتدور على نقلة قوية في شغلك… هي دي
Quality Agent (Outsource)
Position Details
Location
New Cairo, Cairo, Egypt Egypt
Posted Date
August 13, 2025
Employment Type
Administration
متوسط الراتب
Confidential
Job Description
Allianz -
Company: Allianz –
WebSite: New Cairo, Cairo, Egypt
Job Description:
- Listening to, assessing and escalating inbound and outbound calls to evaluate agent performance and customer awareness against established criteria, including adherence to scripts, operational guidelines, compliance policies, and quality standards.
- Providing constructive feedback to the head of department based on call evaluations, including the main identified issues and concerns, areas for improvement.
- Contributing to the development and implementation of quality assurance processes and procedures.
- Documenting call evaluations, performance metrics, and other relevant data, and preparing reports for the Head of department.
- Collaborating with team members, supervisors, and other departments to ensure consistent quality and customer satisfaction.
Skills:
- Bachelor’s degree.
- 1 to 5 years of experience in call center, customer service or similar files is needed.
نصائح تهمك
- جهز CV حديث قبل التقديم
- تأكد من تحديث معلومات التواصل في سيرتك الذاتية
- اقرأ وصف الوظيفة بعناية قبل التقديم
- جهز رسالة تغطية مخصصة للوظيفة
- تأكد من صحة جميع المعلومات في طلبك
- احفظ نسخة من طلب التقديم
- تابع بريدك الإلكتروني بانتظام
- جهز نفسك للمقابلة الشخصية مسبقاً