Project Engineer Team Lead Remote

Company: حلول تقنية ذكية

Location: أخرى، أخرى

Category: تكنولوجيا معلومات واتصالات

Job Description: **Project Engineer Team Lead – Position Description**

**Summary:**

The Project Engineer Team Lead is responsible for the leadership and management of a team of Project Engineers, ensuring the successful delivery of complex technology projects for clients. This individual will leverage technical proficiency, leadership acumen, and collaborative skills to achieve consistent, high-quality project outcomes. Responsibilities include serving as a point of escalation for intricate technical challenges, guiding project execution, and fostering continuous improvement in engineering processes and team performance.

The ideal candidate will possess a minimum of five years of practical engineering experience and at least two years of experience in a leadership or team coordination role, preferably within a Managed Services Provider (MSP) environment.

**Responsibilities:**

* Lead, mentor, and develop a team of Project Engineers, facilitating individual growth and collective achievements.
* Oversee and coordinate technology project execution, ensuring projects are completed on schedule, within budget, and exceeding client expectations.
* Serve as the primary technical escalation point for complex deployments and troubleshooting activities.
* Standardize and enhance engineering workflows, documentation practices, and technical quality assurance protocols.
* Collaborate with Project Managers and stakeholders to align resource allocation and project timelines.
* Monitor team performance, providing constructive feedback and identifying training requirements.
* Participate in, and potentially lead, client-facing meetings and technical reviews.
* Maintain involvement in key technological implementations and complex configurations.
* Maintain a Billability utilization target of 70%.
* Champion a culture of accountability, knowledge-sharing, and innovation within the team.
* Demonstrate proficiency in designing, implementing, and troubleshooting infrastructure solutions, including firewalls, servers, networking, and cloud platforms.

**Qualifications:**

* **Technical Qualifications:**
* Advanced experience with Microsoft technologies, including:
* Windows Server, Active Directory, DNS/DHCP
* Hyper-V, Azure AD, EntraID, O365 apps (Teams, SharePoint, OneDrive)
* Email migration (e.g., on-prem to O365 using BitTitan or similar tools)
* MDM platforms (Intune, MaaS360)
* Familiarity with:
* VMWare ESXi, Nutanix Acropolis
* Networking hardware (Cisco, Dell), Firewalls (Fortinet, SonicWall), and WAPs (Meraki, Ubiquiti)
* NAS storage (QNAP, Synology, Dell)
* Experience using PSA tools (e.g., ConnectWise) and RMM platforms (e.g., Automate, Kaseya) is preferred.
* **Leadership Qualifications:**
* Demonstrated ability to lead and coach technical professionals in a distributed/remote environment.
* Exceptional organizational and time management capabilities; ability to effectively manage multiple priorities and deadlines.
* Superior interpersonal and communication skills; capable of conveying complex technical information to non-technical audiences.
* A proactive, service-oriented approach with a strong commitment to team performance and client satisfaction.

**Requirements:**

* Suitable home office environment, including a computer with minimum specifications of 8GB RAM, i5 processor, Windows 10 or macOS Big Sur.
* Stable internet connection with a minimum download and upload speed of 5mbps.
* HD webcam and quality headset with noise cancellation for meetings.
* Mobile phone compatible with the Microsoft Authentication app.
* Adherence to the company’s core values and cultural fit.
* Excellent command of written and spoken English.
* Availability to work full-time, 40 hours per week, from 8:00 AM to 5:00 PM Pacific Standard Time (PST), Monday through Friday, in a fully remote capacity.
* Successful completion of online behavior and cognitive assessments.
* Preference for at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.

**Compensation:**

* The starting pay rate is $8.70 per hour and is subject to adjustment based on experience.

**About Us:**

We are a US-based Managed Security Service Provider (MSSP) dedicated to protecting, monitoring, and enhancing the technology environments of businesses throughout North America. Our mission is to deliver world-class cybersecurity and IT solutions while emphasizing client success, innovation, and teamwork. Our team is globally distributed, comprising skilled professionals who thrive in remote and flexible work arrangements. We invest in our employees by providing the tools, training, and support necessary for career advancement and meaningful contributions to safeguarding our clients’ operations. We encourage you to join our diverse, collaborative, and forward-thinking team and contribute to shaping the future of managed services and cybersecurity.