Product Support Specialist

•    Track and report on support metrics and support team performance.

•    Track, Identify, and add qualified prospects to the sales pipeline.

•    Maintaining accurate logs of all transportation and goods.

•    Monitor deliveries and ensure customer satisfaction.

•    Preparation of appropriate and accurate logistics reports for upper management.

•    Managing the bid process through to closure Ensuring client issues are escalated to the relevant parties within the product working with designated partner organizations on specific opportunities.

•    Develop and manage strategic partnerships to grow business.

•    Executing sales activities (e.g., presentations) Negotiating and commercial management of designated Accounts.

•    Keep track of quality, quantity, stock levels, delivery times, transport costs, and efficiency.

•    Coordinate with sales teams to develop mutually beneficial proposals.

•    Negotiate contract terms with clients and communicate with stakeholders.

•    Track and report on the status of proposal components and provide relevant data and analysis to the PM.