Pharmacist

Company: GROOVY Medical Spa –

WebSite: New Cairo, Cairo, Egypt

Job Description:**Job Description: Client Experience Agent**

**Purpose:**

The Client Experience Agent (Administrative Assistant) occupies a crucial position within the organization, responsible for optimizing client satisfaction through the provision of exceptional service and support. The successful candidate will be a highly motivated individual capable of efficiently addressing client inquiries, resolving issues, and managing feedback to ensure a consistently positive and seamless client experience across all interactions.

**Responsibilities:**

* **Client Relationship Management:** Proactively engage with clients to ascertain their needs and expectations, cultivating relationships based on trust and dependability.
* **Issue Resolution:** Promptly address and resolve client inquiries and concerns, employing effective problem-solving techniques to ensure client satisfaction and retention.
* **Feedback Acquisition:** Actively solicit and compile client feedback to identify areas for service enhancement, implementing necessary modifications to improve the overall client experience.
* **Product Expertise:** Maintain a comprehensive understanding of all products and services to effectively advise and guide clients in their purchasing decisions, facilitating the selection of appropriate solutions to meet their specific needs.
* **Interdepartmental Collaboration:** Collaborate closely with cross-functional teams, including Sales, Marketing, and Product Development, to ensure client feedback is effectively communicated and integrated into strategic business initiatives.
* **Sales Contribution:** Actively present and sell products and services, utilizing in-depth knowledge of the product range to meet and exceed customer expectations and drive sales in accordance with company goals.
* **Inventory Control:** Maintain meticulous records of company inventory, managing product orders to support production and sales activities.

**Data Management:** Accurately record data pertaining to inventory and customer interactions, ensuring that all records are current and reflect the accurate stock status.

**Opportunity:**

This position offers a significant opportunity to directly impact the overall client experience and contribute to the organization’s success. Candidates with a demonstrated passion for customer service, a commitment to continuous improvement, and a desire to work within a client-focused team are encouraged to apply.

**Location:** Heliopolis, New Cairo, Sheikh Zayed

**Schedule:** 4 days work/ 3 days off, 9:30 AM to 9:30 PM

**Benefits:** Medical and social insurance provided.

Skills: