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Company Name : Saudi Railway Company (SAR)

Passenger Service Assistant

Job Description

  • Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises.
  • Provide effective communications and information with internal and external parties in an efficient and timely manner.
  • Carry out controlled/uncontrolled/emergency evacuation of passengers.
  • Deliver essential messages to passenger via audio or visual means in a timely, clear, and proactive manner when require or in case of emergency.
  • Render all possible assistance to customers, those with special accessibility needs.
  • Meet and greet customers and provide a highly visible and proactive level of customer service.
  • Perform shift and emergency duties when required.
  • When dealing with customers, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures, and instructions of the organization.
  • Comply fully with procedures and instructions instructed as part of the certified training and instructions.
  • Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the railway.

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