AlNirvana Over the World -
Company: AlNirvana Over the World –
WebSite: Nasr City, Cairo, Egypt
Job Description:Nirvana Travel & Tourism seeks a highly motivated and detail-oriented Travel Team Leader to manage and develop our team of travel consultants. This individual will be accountable for the oversight of daily operations, maintenance of exceptional service standards, and facilitation of seamless travel experiences for our clientele. Responsibilities encompass the management of complex travel itineraries, the provision of escalation support, and contributions to sustained team performance and client satisfaction.
Key responsibilities include:
* Providing leadership and support to the travel consultant team in daily operations, ensuring adherence to consistent service quality benchmarks.
* Supervising flight bookings, hotel reservations, visa processing, and leisure travel arrangements, maintaining strict compliance with company policies and all applicable travel regulations.
* Guiding team members in the presentation of alternative travel solutions, competitive pricing, and accurate quotations to clients.
* Coordinating with relevant departments to effectively fulfill complex and/or group travel requests.
* Assisting team members with the issuance of travel insurance, management of refunds, and resolution of escalated customer service issues.
* Monitoring and ensuring timely communication with clients regarding any flight changes, delays, or cancellations.
* Cultivating and maintaining strong, productive relationships with airline partners, vendors, and key clients.
* Reviewing and compiling daily sales and operational reports submitted by the team members.
* Ensuring team members execute prompt follow-up on approvals, payments, and the collection of necessary documentation.
* Delivering training, mentorship, and performance feedback to enhance team capabilities and overall service delivery.
Skills: