Operations Manager – Digital Marketing Agency

Company: Nexus

Location: Dubai · UAE

Category: Marketing

Job Description: **Option 1 (Formal):**

**Operational Manager – Job Description**

A leading digital creative agency specializing in luxury and government projects within the Middle East seeks a highly skilled and experienced Operational Manager to join its Dubai-based team. This pivotal leadership position demands an individual capable of thriving in demanding environments and demonstrating exceptional proficiency in workflow optimization. The successful candidate will be responsible for ensuring the seamless and effective operation of the agency, acting as a central point of coordination between departments, particularly Human Resources, Finance, and Project Delivery. This is a strategic and operational leadership role, internal in focus and not client-facing.

**Key Responsibilities:**

* **Agency-Wide Operational Leadership:** Oversee and manage all operational functions across departments, including Human Resources and Finance, to guarantee seamless project delivery and superior organizational performance.
* **Process Optimization:** Implement and refine efficient workflows, identify operational bottlenecks, and develop solutions to enhance productivity and optimize resource allocation.
* **Strategic Liaison:** Serve as the primary liaison between the Chief Executive Officer and departmental teams, ensuring clear communication and the effective execution of strategic initiatives.
* **Human Resources Collaboration:** Collaborate closely with the Human Resources department to ensure the efficient management of recruitment, onboarding, and employee engagement processes, while promoting a positive and productive workplace culture.
* **Financial Oversight:** Collaborate with the Finance team in the management of budgets, the tracking of expenditures, and the alignment of financial objectives with overall company strategy.
* **Operational Management:** Oversee day-to-day office operations, fostering an organized and high-performing work environment.
* **Performance Monitoring:** Develop and monitor Key Performance Indicators (KPIs), generating actionable reports to inform the Chief Executive Officer of progress and identify opportunities for improvement.
* **Resource Management:** Ensure the alignment of budgets, timelines, and resources with company objectives, while maintaining exceptional quality standards.