Petzania
Company: Petzania
Location: Beirut · Lebanon
Category: Personal Services
Job Description: **Option:**
**Operations Coordinator – Pet Services**
A rapidly expanding pet services organization, specializing in boarding, daycare, grooming, and training, seeks a dedicated and proactive Operations Coordinator to contribute to the efficient management of daily operations at our United Arab Emirates location. **Relocation to Dubai is required.** The successful candidate will be responsible for the following:
* Supervise pet check-in and check-out procedures, ensuring accurate and comprehensive communication of health and care requirements to relevant personnel.
* Disseminate information regarding feeding schedules, medication administration, and specialized care protocols to designated staff members.
* Monitor the welfare of pets on-site, promptly identifying and reporting any concerns, and facilitating communication between the Customer Support team and pet owners.
* Maintain meticulous records of food consumption, manage inventory replenishment, and collaborate with the Administrative team to ensure timely invoice payments.
* Schedule and oversee veterinary appointments, providing pertinent updates to clients through the Customer Support team.
* Monitor transportation schedules for pet transport and mobile grooming services, proactively addressing any delays and informing the Customer Support team accordingly.
* Maintain and replenish inventory levels across all service areas, coordinating with suppliers for restocking purposes.
* Address client inquiries and complaints with professionalism, empathy, and a solution-oriented approach.
* Maintain composure and effectively manage multiple priorities within a dynamic and demanding environment.