Petzania
Company: Petzania
Location: Dubai · UAE
Category: Personal Services
Job Description: **Option:**
**Operations Coordinator Position**
A rapidly expanding pet services company specializing in boarding, daycare, grooming, and training seeks a dedicated and proactive Operations Coordinator to ensure the seamless execution of daily operational activities on-site.
**Key Responsibilities:**
* Supervise the arrival and departure procedures for all canine clients, guaranteeing accurate and comprehensive communication of each animal’s health status and care requirements to the designated team.
* Disseminate information regarding feeding schedules, medication administration, and specialized care protocols to relevant personnel.
* Monitor the overall welfare of all canines present on the premises, identifying and reporting any concerns, and directing the Customer Support team to appropriately inform pet owners.
* Maintain meticulous records of food consumption, manage inventory replenishment, and collaborate with the Administrative team to ensure timely payment processing.
* Schedule and oversee veterinary appointments, providing timely updates to clients via the Customer Support team.
* Monitor transportation and mobile grooming van schedules, proactively addressing any potential delays and communicating pertinent information to the Customer Support team.
* Maintain and replenish inventory for all service areas, coordinating with suppliers to facilitate timely restocking.
* Address client concerns and complaints with professionalism, empathy, and a solution-oriented approach.
* Maintain composure under pressure and effectively manage multiple responsibilities within a dynamic and fast-paced work environment.