Posted 6 months ago
لو مستني إشارة… فالإشارة هي الوظيفة دي
operation tourism /reservation hotel
Position Details
Location
New Cairo, Cairo, Egypt Egypt
Posted Date
May 12, 2025
Employment Type
Operations/Management
متوسط الراتب
متوسط الرواتب في هذا المجال في مصر هو 6000 جنيه شهرياً
Job Description
tourasco -
Company: tourasco –
WebSite: New Cairo, Cairo, Egypt
Job Description:**Hotel Reservations Agent Position**
**Location:** Heliopolis
**Company:** Tourasco Group Ltd
**Company Overview:**
Tourasco Group Ltd. is a leading hotel brand committed to delivering superior customer service and creating memorable experiences for its clientele. We are currently seeking a skilled and dedicated Hotel Reservations Agent to join our team and contribute to the effective management of guest bookings.
**Job Description:**
The Hotel Reservations Agent is responsible for managing all aspects of guest reservations, providing exceptional customer service, and ensuring the integrity of booking data. This position requires advanced communication abilities, meticulous attention to detail, and the capacity to operate effectively in a dynamic environment.
**Essential Functions:**
* Manage incoming reservation requests via telephone, electronic mail, and online platforms.
* Disseminate comprehensive information concerning hotel amenities, room availability, rates, and promotional offers to prospective guests.
* Facilitate guest requests for modifications or cancellations to existing reservations.
* Ensure precise and accurate entry of all reservation details into the hotel management system.
* Monitor inventory levels and collaborate with the Front Desk and Sales teams to maximize room sales and occupancy rates.
* Address guest inquiries and resolve issues in a timely and professional manner.
* Maintain current knowledge of hotel policies, procedures, and local attractions to provide informed recommendations to guests.
* Conduct post-stay follow-up with guests to gather feedback and improve future booking experiences.
**Minimum Qualifications:**
* High school diploma or equivalent; supplementary education in hospitality or a related field is advantageous.
* Demonstrated experience in a reservations or customer service capacity, ideally within the hospitality sector.
* Exceptional communication and interpersonal capabilities with a customer-centric approach.
* Proficiency in computer applications, encompassing hotel management software and the Microsoft Office Suite.
* Superior organizational skills with the ability to effectively multitask and prioritize responsibilities.
* Strong attention to detail with a commitment to accuracy and efficiency.
* Availability to work flexible hours, including weekends and public holidays.
**Benefits of Employment:**
Tourasco Group Ltd. is committed to fostering a positive work environment and providing employees with opportunities for professional growth and development. We offer competitive compensation, comprehensive benefits packages, and a supportive team-oriented culture.
**Application Procedure:**
Individuals who are passionate about delivering exceptional service and aspire to join our team are encouraged to apply. Please submit your resume and a cover letter.
Skills:
*Job Title: Hotel Reservations Agent*
*Location:* [Heliopolis]
*Company:* [Tourasco Group Ltd]
*About Us:*
TOURASCO is a premier hotel brand dedicated to providing exceptional customer service and memorable experiences for our guests. We are seeking a friendly and organized Hotel Reservations Agent to join our team and assist in managing our guest bookings.
*Job Summary:*
The Hotel Reservations Agent will be responsible for handling all aspects of guest reservations, providing excellent customer service, and ensuring the accuracy of booking information. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
*Key Responsibilities:*
– Process incoming reservations via phone, email, and online booking systems.
– Provide detailed information about hotel services, room availability, rates, and promotions to potential guests.
– Assist guests with any changes or cancellations to their existing reservations.
– Ensure all reservation information is accurately entered into the hotel management system.
– Monitor inventory levels and collaborate with the front desk and sales teams to optimize room sales and occupancy.
– Address guest inquiries and resolve issues promptly and professionally.
– Maintain up-to-date knowledge of hotel policies, procedures, and local attractions to provide informed recommendations to guests.
– Follow up with guests post-stay to solicit feedback and enhance future bookings.
*Qualifications:*
– High school diploma or equivalent; additional education in hospitality or related fields is a plus.
– Proven experience in a reservations or customer service role, preferably within the hospitality industry.
– Excellent communication and interpersonal skills with a customer-oriented mindset.
– Proficient in computer systems, including hotel management software and Microsoft Office Suite.
– Strong organizational skills with the ability to multitask and prioritize effectively.
– Detail-oriented with a focus on accuracy and efficiency.
– Ability to work flexible hours, including weekends and holidays.
*Why Join Us?*
At TourascoGroupLtd, we believe in fostering a positive work environment and providing our employees with opportunities for growth and development. We offer competitive salaries, benefits, and a supportive team culture.
*Application Process:*
If you are enthusiastic about providing exceptional service and want to be a part of our team, we encourage you to apply. Please submit your resume and a cover letter to
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