Operation Coordinator To apply send your cv whatsapp zeroo1O7/O69/4776

Experienced Operations Manager with a strong background in managing call center sales teams. Skilled in data management, performance monitoring, and implementing strategies to achieve sales targets. Proven ability to lead teams, optimize processes, and enhance overall productivity.

Key Responsibilities:

Manage and organize all daily operations of the sales team in the call center.
Extract Data (customer databases) from the system or CRM and distribute it to employees fairly and efficiently.
Monitor each employee’s work and ensure follow-up on all assigned Data.
Track sales team performance (Calls – Conversion – Productivity – Quality).
Prepare daily and weekly reports on results, call volumes, conversion rates, and overall achievements.
Follow up with the team to quickly resolve any operational issues.
Develop plans to improve performance and increase sales rates to achieve monthly targets.
Participate in hiring and training new employees to enhance team efficiency.
Review call recordings to ensure adherence to quality standards and scripts.
Provide regular reports to senior management on performance and progress.