Night Agent

Company: Hyde Johannesburg Rosebank –

WebSite: Dubai, United Arab Emirates

Job Description:**Company Overview**

Ennismore, a prominent entity in the lifestyle and leisure hospitality sector, is introducing the Delano brand to the United Arab Emirates. The original Delano South Beach, established in Miami in 1995, redefined luxury hospitality by integrating timeless elegance, contemporary design, and a vibrant atmosphere, becoming a focal point for figures in fashion and entertainment. Delano Dubai, situated on Bluewaters Island, will uphold these principles, offering luxury accommodations, diverse culinary experiences, an oceanfront pool, and a wellness studio, thus establishing a new standard of sophisticated service in the UAE.

**Job Description: Night Agent**

The Night Agent is responsible for ensuring the seamless and efficient operation of the hotel during overnight hours. This role encompasses both guest service and financial management, contributing to an exceptional guest experience and maintaining the hotel’s financial integrity.

**Responsibilities:**

* Manage the check-in and check-out processes during overnight hours, providing efficient service to late arrivals and early departures.
* Deliver superior customer service by addressing guest inquiries and requests, ensuring a comfortable and pleasant stay.
* Address and resolve guest complaints and concerns promptly, ensuring satisfaction during the night shift.
* Generate and distribute daily financial reports, detailing occupancy rates, revenue, and other key performance indicators.
* Ensure the accurate recording and management of cash and credit transactions, adhering to hotel policies for billing and payment processing.
* Manage cash drawers, process payments, and maintain accurate cash handling procedures.
* Reconcile all daily financial transactions, ensuring the accuracy and balance of charges, payments, and other transactions.
* Review and verify reports, including room charges and restaurant bills, resolving any discrepancies before the morning shift.
* Coordinate with housekeeping, maintenance, and other departments to address guest needs and resolve issues efficiently.
* Prepare guest arrival lists and accurately record all overnight guest details in the property management system (PMS).
* Perform other duties as assigned by management to support departmental operations and the overall objectives of the property.
* Must demonstrate the ability to handle cash effectively and accurately.

**Additional Information:**

The company is committed to the professional development and success of its employees. Comprehensive training and development programs are provided to enhance skills and expertise in the luxury hospitality industry. Employees are encouraged to contribute to the company’s shared success through continuous improvement and meaningful contributions.

**Application Requirements:**

* First Name (Required)
* Last Name (Required)
* Email Address (Required)
* Phone Number (Required)
* Resume (Required): Accepted formats: .pdf, .doc, .docx (maximum size: 2MB).

By submitting this application, applicants consent to the collection of their data in accordance with Ennismore’s privacy policy.

Skills: