Network Operations Analyst II

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Job Title

Network Operations Analyst II

Job Overview:

•Supports and assists with the design, architecture, implementation, security and maintenance of large multi-site, multi-vendor network environments.

•Collaborate with design engineering & operations to implement complex network design solutions encompassing end-to-end Data Center infrastructure, firewalls, switching, & routing that scale for strategic growth.

•Support application teams by maintaining a working knowledge of the intricate inter-workings of MasterCard core applications to ensure they operate smoothly within the existing network architecture, or provide a new architecture if required.

•Do you want to be part of a collaborative environment?
•Are you motivated to stay on the cutting edge of technology?
•Are you able to work with teams of diverse skills, Location and experience?

Role:
•Support assigned projects, which include responsibility for planning, time and cost control, resource utilization and implementation of network environments.

•Provide 3rd level support 24x7x365 for critical & time-sensitive incident determination & resolution covering thousands of devices in the MasterCard Data Center locations inclusive of logical network connectivity, routing, application issues, as well as physical network hardware failures. This requires a high degree of MasterCard specific knowledge and on-site support to reduce downtime during these emergency situations.

•Manage and implement of Check Point Firewalls and security policies

•Engineer & implement a large number of simple & complex network and firewall change requests on a daily basis. Moreover, validate the change request is in compliance with security standards and solidify the demarcation between test and production. Manage Change requests to maintain network availability of 99.999%.

•Resolve network communications and operations problems impacting customer or backbone access and performance globally.

•Design, allocate, & implement complex physical, logical, and load balanced IP addressing schemas

•Implement, configure, & troubleshoot highly complex network connectivity solutions for internal & external customers

All About You:
•Understanding of Networking concepts, including LAN/WAN, wireless and Security technologies.
•Experience with TCP/IP protocol communications.
•Experience with Check Point Firewalls.
•Basic knowledge of Cisco’s product portfolio.
•Basic knowledge of Project Management methodology and best practices.
•Strong verbal and written communications skills.
•Self starter with demonstrated listening skills.
•Ability to work effectively as a team member.

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted.  Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team.  Everyone must be vaccinated to enter Mastercard offices at this time.  Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.