Starlink ME
Company: Starlink ME
Location: Qatar
Category: Consumer Electronics – Telecommunications
Job Description: Job Description
§ OverviewOwn, lead and drive the continuous developmentto support business sales and operations. This includes:Platform implementation and application support for -o Credit Control Managemento Number Managemento GIS integration for geographic customer datao Routing and validation for wired line serviceso Supply Chain Managemento Network Inventory Management (NWI for Fixed Routing and Validation)o Treasury operations and collectionso Pre-activation prepaid o Premium dealers and Mass market sales systems§ Technical support for product development business users, including:o SIM lots ordering from Manufactureso SIM quality testingo Manage encryption/decryption process for SIM cardo Load & Configure different SIM card types and specificationso Handle new technologies and type of market change. E.g. Nano, Micro…etc o Generate and validate voucher serial number§ Pre-activation & commission system process and sales for Prepaid service o Ensure the availability of sales stock for Ooredoo and commissioners o Validate Pre-activation process cycleo QA for delivered batches to marketo Reconciliation of pre-activated batches among network elements and CRM systemso Interface with live network element to build commission flow for sold serviceso Voucher tracking and commission system§ Network elements and number management systemso Manage/ develop number life cycle from generation till recyclingo Manage / develop ETR modules and access o Ensure network identifiers availability for sales and customer orderso Manage availability of network identifiers among live network elements- switcheso Handle network identifiers for IP TV & FTTH products o Ensure consistency between CRM systems and network identifiero Develop and Configure number portability dependencies § Support treasury operations ino Day to day reconciliation activities among all payment channelso Automate treasury operations to ensure efficientlyo Build & Customize dashboard reportso Coordinate with third party service providers for collection and paymentso Customizes CRM tool in accordance with process derived specifications and established priorities. Thoroughly tests customization prior to bringing changes in “live system”.§ Development and maintenance including:o Technical design of new products/ change requestso All in-house configuration and development of platforms and products/ serviceso Platform and applications maintenance/ modifications based on change requests from market-facing BUso Providing Level 3 customer support (Customer Services call centre being Level 1, NOC within Operations and Maintenance at Level 2, Data Center and Application Platforms Operations within Operations and Maintenance at Level 3).§ Critical mass of in-house capabilities for development of effective solution design in line with business requirements, and implementing configuration changes in-house for change requests§ Assist BU Requirement Analysis in development and maintenance of service portfolio for all CRM/ OM related services provided by Application Platform Design and Development§ Ensure that the CRM & business support applications and platforms are aligned with the overall Technology Architecture§ Ensure compliance of all CRM & Business support applications and platforms with the security and revenue assurance policies and guidelines provided by Service Assurance and Security team§ Contribute as a subject matter expert in design methodologies and solution architecture from design perspective§ Identify testing strategies, tools, priorities and metrics§ Ensure timely monitoring and management of KPIs in order to meet defined targets, and manage timely reporting of KPIs to the next management level