National_Commercial Department Manager

National_Commercial Department Manager

JOB PURPOSE:

Commercial Department Managers are responsible for managing a department/s and the team. Ensures merchandising, stock availability, profit protection, sales, BTF and general day-to-day management of department. Ensure excellent customer service for the Department and within the store. Training and Development of the staff, be a role model for customer service, sales assistants, and develop contact with customers. 

KEY ACCOUNTABILITIES:

• Daily coaching of colleagues to maximise impact at department level and developing all employees to deliver world class service.
• Responsible for protecting the Customer Journey whilst duty managing, prioritising and co-ordinating the store objectives to maximise the customer experience
• Reacts to all customer feedback and following up actions within the department on a daily basis
• Delivers friendly, knowledgeable and efficient service within the department including sight lines, sizing and one to one customer interaction
• Delivers friendly, knowledgeable and efficient service within the department.
• Ensure store opening and closing procedures are adhered to. 
• Ensure Store cover is planned and implemented properly. 
• Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation
• Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc).
• Safety procedures need to be implemented in line with company policy.  
• Newcomers and staff are properly inducted and trained. 
• Manage department colleague’s appraisals and reviews, performance Management and handle all relevant HR issues in a timely manner in accordance with company policies and procedures ·