DXC Technology -
Company: DXC Technology –
WebSite: Riyadh, Saudi Arabia
Job Description:**Job Description**
**Key Responsibilities:**
* **Device Provisioning and Enrollment:** Manage the registration and enrollment of devices (Windows, iOS, Android) into Intune or co-management via SCCM/Autopilot. Develop and assign device and compliance profiles, configuration policies, and application packages.
* **Monitoring, Patching, and Reporting:** Monitor device health, generate update compliance reports, and develop basic dashboards/reports. Coordinate and implement patch-management cycles (Windows OS, firmware, mobile OS) through SCCM CB and Intune update rings.
* **Incident and Service-Request Handling:** Provide Level 1/Level 2 support, including troubleshooting connectivity issues (DNS, DHCP, TCP/IP), Active Directory group assignments, and client-side problems. Log, track, and resolve tickets within ServiceNow or Remedy, escalating complex issues to senior personnel as required.
* **Carrier and Asset Management:** Serve as the primary point of contact for mobile carriers, coordinating activations, addressing billing inquiries, and managing device replacements. Maintain accurate asset inventory from procurement to decommissioning.
* **Documentation and Collaboration:** Develop and maintain runbooks, Standard Operating Procedures (SOPs), and knowledge-base articles for common tasks and known errors. Collaborate with networking, security, and application teams to troubleshoot cross-domain issues.
**Qualifications:**
* **Education and Experience:** Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. One to three years of experience in an IT support or Analyst I role, with exposure to SCCM and/or Intune/UEM platforms.
* **Technical Skills:** Demonstrated experience with SCCM Current Branch (CB) and Microsoft Intune (or equivalent UEM). Foundational knowledge of Windows OS administration and networking principles (DNS, DHCP, TCP/IP, Subnetting). Familiarity with Active Directory group management and device-object lifecycle. Experience with ServiceNow, Remedy, or similar ITSM/ticketing systems.
**Certifications:**
* **Required:** Microsoft 365 Certified: Endpoint Administrator Associate.
* **Preferred:** CompTIA A+ Certification, CompTIA Network+ Certification, Microsoft Certified: Azure Fundamentals (Exam AZ-900).
*At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.*
*Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.*
Skills: