Manager – Guest Relations – Jumeirah Marsa Al Arab Residences

Company: Jumeirah –

WebSite: Dubai, United Arab Emirates

Job Description:**Job Description**

**Position:** Manager, Guest Relations

**Department:** Guest Relations, Jumeirah Marsa Al Arab Residences

**Organization Overview:**

Jumeirah, a member of Dubai Holding, is a global leader in luxury hospitality, managing a portfolio of 30 properties across the Middle East, Africa, Europe, and Asia. Since pioneering luxury hospitality with the Jumeirah Burj Al Arab in 1999, Jumeirah has become synonymous with distinguished beachfront resorts, city hotels, and luxury residences, providing exceptional service and creating memorable experiences for guests worldwide. Jumeirah Marsa Al Arab is poised to redefine global hospitality with its innovative design by architect Shaun Killa, featuring a hotel with 387 rooms and suites, 82 luxury residences, an 82-berth superyacht marina, and The Fore, a collection of four distinguished restaurants.

**Role Summary:**

The Manager, Guest Relations will be responsible for overseeing the delivery of exceptional guest services to VIP guests at Jumeirah Marsa Al Arab Residences. This role requires a proactive individual with strong leadership and problem-solving skills to ensure seamless guest experiences and operational efficiency.

**Key Responsibilities:**

* Provide updates on VIP arrivals, departures, and itineraries during daily operational meetings, ensuring team awareness.
* Conduct pre-arrival checks for VIP guests, coordinating with relevant departments, gathering necessary information, and providing Guest Relations Executive (GRE) support.
* Monitor VIP facilities, conducting final inspections to guarantee suites are in impeccable condition upon arrival.
* Manage VIP guest experiences, coordinating departmental activities for arrivals and departures, handling billing inquiries, and monitoring overall guest satisfaction.
* Conduct courtesy visits or calls to VIP guests prior to departure, offering express check-out services, and soliciting feedback on their stay experience.
* Update guest reservations with relevant information, ensuring preferences are accommodated, and personally engage with Platinum and Gold members of the Jumeirah One Loyalty Program.

**Qualifications:**

* Demonstrated due diligence and attention to detail.
* Proficiency in problem-solving and effective decision-making.
* Exceptional time management capabilities.
* Proven leadership and people management skills.
* Passion for delivering exceptional guest experiences and ability to foster innovative ideas.

**Compensation and Benefits:**

Jumeirah offers a competitive, tax-free salary in Dirhams (AED). The comprehensive benefits package includes generous food and beverage benefits, reduced hotel rates across Jumeirah properties globally, comprehensive leave and health care provisions, flights home, accommodation, life insurance, functional incentives, and other employee benefits commensurate with a leading luxury hospitality brand.

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