Posted 7 months ago
الأفضل التقديم بسرعة لأن الفرص دي بتتقفل بسرعة
It Service Desk Specialist (Qena)
Position Details
Location
Qena, Qena, Egypt Egypt
Posted Date
April 17, 2025
Employment Type
IT/Software Development
متوسط الراتب
خطأ: تعذر الحصول على معلومات الراتب من Gemini API
Job Description
Erada -
Company: Erada –
WebSite: Qena, Qena, Egypt
Job Description:**Job Description**
**Core Responsibilities:**
* Provided initial support and troubleshooting services.
* Managed daily incoming issues professionally via ticketing systems, email, and telephone communications.
* Monitored the implementation and modification processes of IT systems.
* Advised and trained users on appropriate procedures and system utilization.
* Responded promptly to IT service requests and incidents.
* Conducted daily follow-up with users to ensure optimal functionality of computer systems.
* Served as a primary liaison between users and relevant internal IT department teams.
* Installed, configured, troubleshooted, diagnosed, and resolved hardware and software issues across various operating systems (Windows, Linux, Android), computer applications, tablets, multifunction printers, cameras, VOIP IP phones, and networks.
* Demonstrated proficiency in remote access applications (e.g., TeamViewer, AnyDesk).
* Possessed knowledge of Endpoint Detection and Response (EDR), Mobile Device Management (MDM), antivirus software, backup solutions, maintenance procedures, and data recovery applications (e.g., Acronis, CloneZilla, Hiren’s Boot CD PE).
* Collaborated effectively within a team environment and shared knowledge with colleagues.
Skills:
Job Requirements
Qualifications & Technical Aspects:
• Bachelor’s degree in information technology, Computer Science, or relevant degree.
• 2 to 4 years of experience in the IT Field.
• Ability to handle daily issues related to IT Infrastructure.
• Have good communication skills.
• ITIL Foundation is a plus.
• Basics Knowledge in A+, N+, CCNA, MCSA.
• Basics Knowledge in FortiGate FW and AP.
• Hands-on experience in Mobile Device Management Tools.
• Knowledge of Linux Environment Especially “Ubuntu OS”.
• Ability to deal with “laptops, Tablets, Multifunction Printers, cameras, Email systems, VOIP IP Phones”.
• A good English Speaker is a must.
نصائح تهمك
- جهز CV حديث قبل التقديم
- تأكد من تحديث معلومات التواصل في سيرتك الذاتية
- اقرأ وصف الوظيفة بعناية قبل التقديم
- جهز رسالة تغطية مخصصة للوظيفة
- تأكد من صحة جميع المعلومات في طلبك
- احفظ نسخة من طلب التقديم
- تابع بريدك الإلكتروني بانتظام
- جهز نفسك للمقابلة الشخصية مسبقاً