IT Senior Application Analyst

Company: Nacita –

WebSite: 6th of October, Giza, Egypt

Job Description:**Job Description**

**Responsibilities**

The incumbent will be responsible for the following duties:

* **Operational Responsibilities:**

* **Applications Implementation and Support:**
* Lead the complete implementation and enhancement of Zoho applications across all business functions.
* Gather, analyze, and document complex business requirements, translating them into detailed functional specifications.
* Design and optimize business workflows utilizing Zoho tools, ensuring scalability, usability, and adherence to compliance standards.
* Serve as the primary point of contact between business stakeholders, technical teams, and external vendors.
* Drive process automation, system integration, and performance improvements through the use of Zoho Creator, Deluge scripting, and custom modules.
* Develop and manage reports, dashboards, and analytics to support informed decision-making by leadership.
* Oversee user acceptance testing (UAT), data migration processes, and change management initiatives.
* Provide expert-level support, training, and guidance to end users and junior analysts.
* Evaluate and prioritize business requests, ensuring alignment with strategic objectives and IT governance policies.
* Maintain current knowledge of Zoho platform updates and industry best practices, proactively identifying opportunities for innovation and improvement.
* **Communication and Design:**
* Identify organizational needs for new applications.
* Prepare technical specifications to serve as a roadmap for software development.
* Implement, test, and integrate new applications into the existing systems.
* Perform routine system backups and upgrades to ensure data integrity and system stability.
* Install new operating systems and releases as required.
* Monitor, record, and respond to requests for technical support in a timely manner.
* Investigate and diagnose system faults and errors, implementing corrective actions as necessary.
* Resolve technical issues to minimize disruption to business operations.
* Analyze error trends to identify root causes and implement preventative measures to reduce downtime.
* Liaise with software suppliers to fulfill the organization’s technical requirements.
* Manage storage servers to ensure adequate capacity and optimal performance.
* Schedule and conduct regular tests to enhance the performance and reliability of current systems and applications.
* Identify and develop functionality changes to improve user experience and efficiency.
* Maintain comprehensive documentation of key databases and linked applications.
* **Financial Responsibilities:**

* **Financial Analysis:**
* Track expenses, forecast costs, and ensure that spending aligns with established budget targets.
* Ensure that all financial applications comply with relevant regulatory requirements, industry standards, and internal policies.
* **Team Management Responsibilities:**

* **Providing Feedback:**
* Ensure the team adheres to all applicable policies and procedures, and resolve any issues that may arise.
* Foster effective communication and collaboration within the team to promote a positive and productive work environment.
* **Customer Services Responsibilities:**

* **Performance Management:**
* Communicate with users as needed to provide support and guidance.
* Communicate messages regarding system issues to users promptly and effectively.
* Answer questions about application usage, troubleshoot problems, and provide training to users.

**Requirements**

**Qualifications:**

* **Education:**
* Bachelor’s degree in computer science or a closely related field.
* **Experience:**
* A minimum of three to five years of experience as a Business Analyst is required, with at least three years of hands-on experience implementing and managing Zoho applications.
* Demonstrated expertise in Zoho CRM, Zoho People, and Zoho Creator.
* Advanced understanding of Deluge scripting and Zoho APIs for integration and customization purposes.
* Proven experience leading cross-functional projects and effectively managing stakeholder expectations.
* Excellent problem-solving, documentation, and presentation skills are essential.
* Ability to effectively balance technical knowledge with business strategy and operational needs.
* **Certificates:**
* Relevant professional certifications are desirable, with exposure to technologies such as Microsoft being advantageous.

Skills: