Performance Monitoring, Analysis, and Optimization
- Oversee the implementation of IT systems and applications that support business operations.
- Manage the company’s network and server infrastructure to ensure high performance and availability.
- Develop and maintain IT security protocols and procedures to protect the company’s data and systems.
- Manage the procurement of hardware, software, and IT services, ensuring the best value for the company.
- Provide technical support to all employees, ensuring the resolution of IT issues in a timely manner.
- Stay up to date with the latest technology trends and developments and recommend their implementation in the company.
- Collaborate with IT teams and stakeholders to develop and implement strategies to optimize IT service performance.
- Train and assist end-users in understanding and navigating the performance dashboards.
- Manage and Support Enfinity HRMS
- Manage and Support AutoPRO – DMS
- Time Attendance – Fingerprint system
- IT Budgeting
- Vendor Management
- IT Asset Procurement and Management
- Manage and Support Email Security Proof Point and Signature
- Manage and support Office 365.
Compliance and Stakeholder Engagement
- Ensure compliance with relevant industry standards, regulations, and internal policies related to IT service performance.
- Conduct audits and assessments to identify compliance gaps and areas requiring corrective actions.
- Collaborate with cross-functional teams, including IT teams, business units, and stakeholders, to align performance goals and objectives. Managing and troubleshooting Nutanix Hardware Platform
- Managing and troubleshooting Microsoft Active Directory Services
- Managing and troubleshooting VMware Machines
- Managing and troubleshooting Veeam Server Backups
- Managing and troubleshooting Synology Backups.
- Managing and troubleshooting Citrix App Server.
- Managing Falcon Crowd Strike
- Managing Fortinet Firewalls
- Manage V-Lans, routing and site to site connectivity.
- Manage and Support Epicor ERP